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Returns & Exchanges

At Pacific Safety Wear, you can return your purchase for an exchange or a full refund within 30 days of purchase. The only condition is your purchase must be unused and in original packaging, with original tags attached and all the accompanying instructions, manuals and all other materials.

To Return Your Purchase, Please Follow The Steps Below:

  1. Contact us by Email or Phone and request a Return Authorisation number (RA). This is so we can manage your returned item. Email
  2. Complete the return form found in the post bag your order was sent in. Please remember to include the RA number and reason for return.
  3. Take the Australia Post Returns Label out of the post bag your order was sent in.
  4. Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag.
  5. Peel off the BOTTOM HALF of the Australia Post Returns label. This has the tracking number and barcode on it for your records. This is for you to keep.
  6. Affix the rest of the Australia Post label to the outside of the parcel, making sure to cover the original address label to avoid confusion. Note: Please don't stick the label directly onto a boot box, clothing bag or the product itself. Items must be placed inside the post bag.

Pacific Safety Wear
25 Beringarra Ave
Malaga WA 6090

PO Box 2257
Malaga WA 6944


Pacific Safety Wear does not sell used products. Your item must be returned in a new and unused condition in original packaging, with original tags attached and all the accompanying instructions, manuals and all other materials.

Original Condition

Footwear or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.


We will refund your purchase within 7-10 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase.


If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. Please let us know this when you call.

Faulty Products

Pacific Safety Wear takes extreme care in ensuring our goods are of the highest quality when they leave our warehouse. However, in the rare circumstance that your item has a defect, please contact us by emailing with details of the fault and we will advise and assist with the returns process.

We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

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